Cambridge
Academy
In London

Course Duration: Five Training Days

Course Language: Arabic or English

Include:

-Scientific material with TAB

-Workshops

-Reception and farewell at the airport

-Daily lunch

-Coffee Break

**Introduction**

In the contemporary business landscape, the measurement of employee performance stands as a pivotal practice for organizations aspiring to elevate their business performance. Originating from Japanese organizational methodologies, performance measurement courses and systems have evolved into essential practices globally. This course delves into the intricacies of measuring employee performance, leadership performance, and team performance to foster continuous improvement within organizations.

Management imperatives underscore the necessity of continuous improvement facilitated by performance measurement and benchmarking. The course encompasses benchmark training, continuous improvement training, and performance measurement methodologies, equipping professionals with the expertise needed to implement effective performance metrics and methodologies.

**Targeted Groups**

- Professionals and leaders responsible for shared services

- Strategic Planning Department Personnel

- Human Resources Personnel

- Quality Management Professionals

**Course Objectives**

Upon completion of this continuous improvement course, participants will be proficient in:

- Identifying shared services control challenges.

- Articulating the significance of performance measurement courses, continuous improvement courses, and benchmark courses.

- Implementing an effective performance measurement system for shared services.

- Interpreting results from performance measurement courses to ascertain the readiness for process improvement.

- Utilizing methodologies for enhancing process performance.

- Executing successful benchmarking projects.

**Targeted Competencies**

- Performance Management

- Benchmarking

- Project Planning

- Data Analysis

- Analytical Thinking

**Course Content**

*Unit 1: Performance Measurement: The Starting Point for Improvement*

- Understanding the Necessity of Measuring Employee Performance

- Methods for Selecting Employee Performance Measures

- Variation Analysis in Measuring Leadership Performance

- Application of Control Charts in Team Performance Measurement

*Unit 2: Continuous Improvement*

- Introduction to the 12-Step Continuous Improvement Methodology

- Leveraging Teamwork in Measuring Team Performance

*Unit 3: Tools of Continuous Improvement*

- Utilizing Flow Diagrams to Understand and Analyze Processes

- Brainstorming Causes of Problems

- Pareto Analysis for Identifying Key Aspects

*Unit 4: Introduction to Benchmarking*

- Rationale Behind Benchmarking

- Benefits and Significance of Benchmarking in Organizational Contexts

- Evolution and Different Methods of Benchmarking

- Identifying Potential Benchmarking Projects

- Overview of the Benchmarking Process

- Importance of Benchmark Training Courses

*Unit 5: Running a Successful Benchmarking Project*

- Planning and Resource Scheduling for Benchmark Training Courses

- Identification and Selection of Benchmarking Metrics

- Selection of Benchmarking Partners

- Securing Support for Benchmarking Projects

- Invitation Process for Benchmarking Studies

- Conducting Participant Meetings

*Unit 6: Data Capture*

- Designing Data Collection Schemes for Performance Measurement Courses

- Addressing Data Validation Challenges

*Unit 7: Data Analysis and Reporting*

- Facilitating Best Practice Forums in Benchmark Training Courses

- Addressing Codes of Conduct and Legal Issues

- Management Support Activities

- Benchmarking Project Management

*Unit 8: Data Governance*

- International Data Reporting Standards

- Data Adjustment for Benchmarking

- Data Quality Considerations in Employee Satisfaction Measurement

- Value Drivers and Internal Capabilities

*Unit 9: Insight Generation*

- Initiatives to Bridge Performance Gaps

- Formulating Action and Implementation Plans

- Adaptation of Improvements

- Monitoring and Reporting Processes

*Unit 10: Best Practices in Benchmarking*

- Avoidance of Illegal Benchmarking Practices

- Utilization of Guides, Networks, and Resources for Best Practices

- Illustrative Examples of Best Practices